Refund policy
Refunds:
Refunds are granted at seller discretion. Please contact info@myvisonsurplus.com immediately after receiving your item(s) if you suspect your item has been damaged in shipment. All items are sold as-is unless otherwise stated.
Once your item has been reported to us via email, we will send you an email to notify you of the approval or rejection of your refund within 5 business days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Exchanges
Contact info@myvisionsurplus.com if you'd like to see if we have another like item for an exchange. Due to the nature of inventory, exchanges may not be available.
Shipping
To return your product, you should mail your product to: Vision Semiconductor Solutions, LLC, 176 Estes Parkway, Temple TX 76501, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy:
All items will be securely packaged and shipped via traceable and insured UPS, FedEx, DHL, USPS or select Freight Carriers. All tracking information is forwarded to the email address provided when you placed your order. We require a recipient or company name, address and phone number for all shipments. Shipping and handling times may vary based on the packing requirements, so please allow up to (5) business days for handling. You are welcome to charge shipments to your account; please provide us with your preferred carriers shipping account number and shipping method.
All freighted items will be secured with protective wraps and packaging. Items that require pallets and custom crating may incur additional fees, as indicated.
International Shipments:
International Orders are subject to duties, taxes, or other Import Fees; the buyer is solely responsible for these fees, documents and transportation if held at a customs office in the destination country. In the event that you have questions about international shipping logistics please contact us.
